Terms of Service - The Union Marketplace

Terms of Service

Last Updated April 2024

Terms of Service

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the theunionmarketplace.com website (the "Website") operated by The Union Marketplace ("us", "we", or "our").

Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Website.

User Conduct

You agree not to use the Website in any way that is unlawful, illegal, harmful, or offensive. You shall not engage in any activity that violates any local, state, national, or international law or regulation applicable to your use of the Website.

Account Creation

To access certain features of the Website, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password. If you suspect any unauthorized use of your account, you must immediately notify us.

Ticket Sales

The Website allows you to purchase tickets for various events. By purchasing a ticket, you agree to pay the specified price and any applicable taxes and fees. Please note that ticket prices are subject to change at any time at our sole discretion. We reserve the right to offer promotional pricing, discounts, or special offers on tickets, which may be available for a limited time or while supplies last. We encourage you to review the pricing and terms carefully before making a purchase.

Table Reservations

You can reserve vendor tables through the Website. By making a reservation, you agree to pay the specified reservation fee and any applicable taxes and fees. Reservation fees may be subject to change at any time at our sole discretion. We reserve the right to offer promotional pricing, discounts, or special offers on table reservations, which may be available for a limited time or while supplies last. We encourage you to review the pricing and terms carefully before making a reservation.

Merchandise

The Website allows you to purchase merchandise. By making a purchase, you agree to pay the specified price and any applicable taxes and fees. Please note that merchandise prices are subject to change at any time at our sole discretion. We reserve the right to offer promotional pricing, discounts, or special offers on merchandise, which may be available for a limited time or while supplies last. We encourage you to review the pricing and terms carefully before making a purchase.

Rentals

The Website provides options to rent equipment or other items. By renting an item, you agree to pay the specified rental fee and any applicable taxes and fees.

By acknowledging and accepting these terms, you understand that the pricing for tickets, table reservations, merchandise, rentals may change at any time, and you agree to pay the price specified at the time of your purchase, reservation, or rental, along with any applicable taxes and fees.eservation fee and any applicable taxes and fees.

Refunds and Cancellations

Refunds and cancellations for ticket sales, table reservations, and rentals are subject to our comprehensive refund and cancellation policy. As the party responsible for processing refunds and handling cancellations, we have implemented a systematic approach to ensure customer satisfaction and a fair resolution to any issues that may arise.

Refund Requests

To request a refund, please contact our customer support team at info[at]theunionmarketplace.com within the specified time frame as indicated in the event, reservation, or rental agreement.
Your request should include the following information:

-Your name and contact details
-Order number or reservation details
-The reason for the refund request
-We will review your request and respond within a reasonable time frame.

Please note that the approval of a refund request is at our sole discretion and will be determined on a case-by-case basis.

Cancellation Policy

We understand that unforeseen circumstances may lead to the need for cancellation. To cancel a ticket, reservation, or rental, please follow the guidelines stated in the respective event, reservation, or rental agreement. Cancellations must be made within the specified time frame to be eligible for a refund or credit, as applicable.

In the event of a cancellation initiated by The Union Marketplace due to unforeseen circumstances, we will make every effort to notify customers in a timely manner and provide a full refund or credit, as applicable.

Processing Refunds

Upon approval of a refund request, the refund will be processed within a reasonable time frame, typically within 7-14 business days. The refunded amount will be credited back to the original payment method used for the transaction. Please note that any applicable processing fees or charges may be deducted from the refund amount, as specified in the event, reservation, or rental agreement.

Non-Refundable Transactions

Certain transactions, including but not limited to promotional offers, discounted tickets, and special events, may be non-refundable. In such cases, the non-refundable nature of the transaction will be clearly communicated during the purchase process. By completing a non-refundable transaction, you acknowledge and agree that you will not be eligible for a refund under any circumstances.

We encourage you to review our refund and cancellation policy thoroughly before making a purchase, reservation, or rental. If you have any questions or concerns, please do not hesitate to contact our customer support team at info[at]theunionmarketplace.com

Shipping and Delivery

For any physical products purchased through the Website, we use USPS shipping unless otherwise stated that you will be picking up the merchandise at one of our shows. Shipping and delivery are the responsibility of The Union Marketplace. Please refer to the product description for more information on shipping and delivery options.

Intellectual Property Rights

All content, including but not limited to, text, images, graphics, logos, trademarks, and designs on the Website are the intellectual property of their respective owners. The Union Marketplace does not claim ownership of any third-party logos, trademarks, or other intellectual property used on the Website. The use of any such content does not imply any affiliation, sponsorship, or endorsement by The Union Marketplace.

Limitation of Liability

In no event shall The Union Marketplace, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Website is at your sole risk. The Website is provided on an "AS IS" and "AS AVAILABLE" basis. The Website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Indemnification

You agree to defend, indemnify and hold harmless The Union Marketplace, its directors, employees, partners, agents, suppliers, and affiliates, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of (a) your use and access of the Website; (b) a breach of these Terms; or (c) any violation of any third-party rights, including without limitation any copyright, trademark, property, or privacy right. This defense and indemnification obligation will survive these Terms and your use of the Website.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of the Website shall be resolved exclusively in the courts located in the State of California.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Website.

Third-Party Websites and Services

The Website may contain links to third-party websites or services that are not owned or controlled by The Union Marketplace. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that The Union Marketplace shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference and governs the collection, use, and disclosure of personal information submitted through the Website.

Termination

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Website will immediately cease. If you wish to terminate your account, you may simply discontinue using the Website.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website, and supersede and replace any prior agreements we might have between us regarding the Website.

Waiver

No waiver of any term or provision of these Terms shall be deemed a further or continuing waiver of such term or any other term, and The Union Marketplace's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Contact Us

If you have any questions about these Terms, please contact us at info[at]theunionmarketplace.com.